We at Heart Healthcare Group believe that change is always possible. Each individual makes choices although not always with conscious awareness of themselves or of others. Any change in behaviour, thinking or feeling becomes the basis for wider changes to follow. All adults are therefore valued and are of value and are not written off or labelled because of their behaviour or disability or mental ill health.
We value diversity and seek to enlighten those we work with to see this value also. It is essential that the environment our staff work in promotes change and that part of this is physical safety - so we are not tolerant of dangerous or threatening behaviour. It is confronted and worked on and we expect the full support of referring agencies in this. We recognize that all adults are individuals, and that different approaches and models will be suitable or appropriate for each Service User. This may be due to their emotional state, level of understanding, chronological age or even an approach that captures their imagination helping them to engage.
We also understand that approaches may need to change over time as each Service User grows and develops (both physically and emotionally). The care staff at Heart Healthcare Group will work towards positively developing individual qualities, which will give each Service User an opportunity for Service Users growth and development. Heart healthcare Group ‘Principles of Good Adults Care’ is based upon the key principles of privacy, dignity, self-fulfilment, independence, choice and rights. This is integral to our working practises.
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Providing safe and effective Person-centred support. Enabling Service Users to build a meaningful independent life in a community setting. Ensure great care has been taken to assess referrals in particular, any emergency referrals; to ensure the correct balance/matching within the existing group of Service User is maintained. Working with each Service User using the organisation's assessment, care planning and review system to achieve positive outcomes for each individual. Support each Service User to develop his/her interests, hobbies and aspirations.
Support Service User in relation to acquiring vocational experience or academic qualifications at school/college, that would enable him/her to continue his/her education or undertake another career. Assist each Service User, to maintain and establish positive relationships with his/her family. Educate each Service User on matters concerning health awareness. · Empower each Service User, to participate in group programmes at Heart Healthcare Group , in order to enhance their self-esteem and social skills. Working in partnership with Placing Authorities and significant others to develop programmes / plans with each Service User.
We are committed to providing safe care and support to vulnerable people living with mental health related conditions or learning disability whilst working in partnership to promote vitality, well-being and independence.
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To promote the independence of vulnerable people, to live as independently as possible in their own homes and the communities of their choice. We aspire to become a leading national provider of social care services.
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We aim to support people who are leaving hospital or living within our communities, who have enduring mental health conditions and learning disability and have an assessed need for requiring our support.
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We will support Service User to register with all local health services. This will be part of their living skills programme. Health promotion is also undertaken by our care staff, ensuring that each Service User has a better understanding of issues relating to their health care.
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Heart Healthcare Group recognises that an allegation of abuse made against a member of staff or peers may be made for a variety of reasons. It is imperative that those dealing with an allegation maintain an open mind and that investigations are thorough.
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Heart Healthcare Group has an Anti-Bullying policy, which should be read in conjunction with the Safeguarding Policy. The staff at Heart Healthcare Group are aware that bullying can take place in an establishment. The forms of bullying that can take place are verbal...
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We build relationships with CCGs, Local Authorities, CHC and Community Mental Health Teams
